Effective Date: 01/Oct/2025
Welcome to The Maid Place (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our mobile application and related services. By accessing or using The Maid Place application, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you provide directly, including but not limited to:
* Full name
* Email address
* Phone number
* Login credentials
* Service address
* City and location details
1.2 Booking & Service Information
When you book a service, we collect information related to:
* Selected cleaning category and sub-category
* Date and time of service
* Area size (if applicable)
* Service location/address
* Booking status, cancellations, and rescheduling
1.3 Usage Information
We may collect basic usage data necessary for app functionality, such as:
* Login activity
* Booking history
* Service tracking status
* Support tickets raised through the app
We do not track unnecessary behavioral analytics or sell usage data.
2. How We Use Your Information
2.1 Service Fulfillment
Your information is used to:
* Process and manage cleaning service bookings
* Assign service providers
* Enable service tracking and status updates
2.2 Account Management
We use your details to:
* Authenticate your account
* Maintain booking history
* Allow cancellations and modifications
2.3 Communication
We may contact you via app notifications, email, or phone for:
* Booking confirmations
* Service updates
* Cancellation or rescheduling alerts
* Support-related communications
We do not send marketing or promotional messages without consent
3. Information Sharing
3.1 With Service Providers
Your booking details (such as service type, address, date, and time) are shared with assigned cleaning service providers **only to complete the service**.
3.2 With Admin & Support Team
Your information may be accessed by our support or admin team to:
* Resolve issues
* Manage bookings
* Handle customer support tickets
3.3 Third-Party Services
We may use trusted third-party service providers (such as cloud hosting or notification services) **strictly for operational purposes**.
We do not share your data with advertisers or marketing agencies.
4. Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no digital system can be guaranteed to be 100% secure.
5. Your Choices
* You may update your profile information within the app
* You may cancel bookings as per app policy
* You may request deletion of your account and data by contacting us
6. Children’s Privacy
The Maid Place is **not intended for use by children under the age of 13**. We do not knowingly collect personal information from children. If such information is discovered, it will be deleted promptly.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Updated policies will be posted within the app.
8. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
📧 cleaning@themaidplace.com